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Privacy Policy
The protection of your personal data is of particular importance to us. We process your personal data exclusively within the framework of the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Telecommunications Act 2021 (TKG 2021).
In this privacy policy, we inform you about which personal data we collect in connection with our website www.kiaora-wagrain.com, for what purposes we process it, and what rights you have.
Responsible
The controller responsible for the processing of personal data on this website is:
Vogelfrei OG
Anna and Christian Deimel
Kirchboden 157
5602 Wagrain
Austria
Telephone: +43 (0) 664 919 78 70
Email: info@kiaora-wagrain.com
Website: www.kiaora-wagrain.com
Company registration number: 477070z
VAT number: ATU72523968
Commercial Register Court: Salzburg Regional Court
A data protection officer is not appointed unless there is a legal obligation to do so.
What personal data do we process?
Personal data is information that can be used to identify you directly or indirectly.
Depending on your use of our website and our services, the following data may be processed in particular:
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Name and contact details
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E-mail address
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Telephone number
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Address
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Details of your request
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Details of a booking or reservation
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Length of stay and number of people
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If applicable, details of additional services and special requests
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technical data, in particular IP address, browser type, operating system and time of access
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Data that you voluntarily submit to us via a contact form, email or other means
We generally only collect data that is necessary for the respective purpose.
Visit our website
For technical reasons, certain data is processed when you visit our website. This may include, in particular, your IP address, the date and time of access, the pages you visited, your browser type, your operating system, and technical connection data.
The processing is carried out, where necessary, for the technical provision, security and stability of our website, as well as for the prevention of misuse and attacks.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in the secure and functional operation of our website.
The data is generally only stored for as long as is necessary for the aforementioned purposes or as required by law.
Contact us via email or contact form
When you contact us by email or via the contact form, we process the data you provide to handle your request and for any follow-up questions.
The following data, in particular, can be collected via our contact form:
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name
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E-mail address
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Regarding
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Content of your message
The processing is based on Article 6(1)(b) GDPR if your request is related to the preparation or performance of a contract. In other cases, the processing is based on our legitimate interest pursuant to Article 6(1)(f) GDPR in the proper handling of requests.
The data will be deleted as soon as your request has been fully processed and there are no legal retention obligations or legitimate reasons for further storage.
Online bookings via easybooking
For processing online bookings, booking requests and, if applicable, online check-ins, we use the hotel and booking software easybooking from:
zadego GmbH
Anton-Melzer-Straße 10
6020 Innsbruck
Austria
easybooking provides, among other things, booking forms and other functions for managing bookings, inquiries and check-in processes.
When you make a booking or inquiry via easybooking on our website, the personal data you enter will be transmitted to our booking and administration software and processed there for the purpose of handling your inquiry or booking.
In particular, the following data may be processed:
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First and Last Name
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E-mail address
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Telephone number
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Address
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Period of stay
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Number of persons
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Booking and reservation data
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Information on additional services and special requests
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If applicable, date of birth and other data required for check-in or legally mandated guest registration.
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Payment and billing details, if applicable
The processing is carried out for the performance of pre-contractual measures or for the fulfillment of the accommodation contract in accordance with Art. 6 para. 1 lit. b GDPR as well as for the fulfillment of legal obligations in accordance with Art. 6 para. 1 lit. c GDPR.
zadego GmbH processes personal data as a data processor in accordance with Article 28 GDPR. This processing is based on a corresponding data processing agreement and serves in particular the provision, maintenance, support and technical processing of the easybooking services.
Insofar as other service providers are involved in the booking process, for example for payment processing, legal reporting processes or technical services, personal data may be transmitted to these recipients insofar as this is necessary for the respective service or is required by law.
Further information on data processing by easybooking can be found in easybooking's current privacy policy.
Bookings and reservations
When you book accommodation through our website or make any other request related to a stay, we process the personal data necessary for processing the booking, communicating with you and fulfilling the accommodation contract.
The processing is based on Art. 6 para. 1 lit. b GDPR for the performance of the contract or for the implementation of pre-contractual measures and, where necessary, on the basis of legal obligations pursuant to Art. 6 para. 1 lit. c GDPR.
The booking platform easybooking, described under point 5, can be used for the technical processing of the online booking.
Cookies
Personal data will be deleted as soon as the respective purpose ceases to apply and there are no legal retention obligations to the contrary.
Data that must be retained due to legal regulations, in particular tax or company law retention obligations, will be stored for the legally prescribed period.
Furthermore, data may be stored if this is necessary for the establishment, exercise or defense of legal claims.
Website Operations with Wix
Our website uses cookies and similar technologies.
Cookies are small text files that can be stored on your device. They are used, among other things, to ensure the technical functionality of the website and to save certain settings.
We generally distinguish between:
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technically necessary cookies that are required for the operation of the website;
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Non-essential cookies, for example for analysis, marketing or similar purposes.
Technically necessary cookies can be used without separate consent, provided they are absolutely essential.
For non-essential cookies and similar technologies, we obtain your consent before using them, insofar as this is legally required.
You can revoke your consent at any time with effect for the future or change your cookie settings.
External links and social networks
Our website may contain links to external websites or to our profiles on social networks, particularly Facebook and Instagram.
Simply visiting our website does not result in the transmission of personal data to the respective social network via a standard external link.
Only when you click on the corresponding link do you leave our website and access the respective third-party provider's service. The respective providers' privacy policies apply to the processing of personal data on these external websites.
Transfer of data to third parties
Your personal data will only be disclosed if there is a legal basis for doing so or if it is necessary to fulfill our contractual or legal obligations.
Recipients may include, in particular:
technical service providers and hosting providers providers of booking or reservation systems IT and software service providers tax advisors and other professional consultants authorities and public bodies, to the extent we are legally required to do so other service providers who process personal data on our behalf.
We do not disclose personal data to third parties for advertising purposes without an appropriate legal basis.
Data security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure.
Our website is generally provided via an encrypted connection (HTTPS).
Despite all technical and organizational measures, complete security for data transmission over the Internet cannot be guaranteed.
Your rights
As the data subject, you have the following rights, subject to statutory provisions:
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Right of access to data stored about you
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Right to rectification of incorrect or incomplete data
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Right to erasure of your personal data
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Right to restriction of processing
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Right to data portability
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Right to object to certain processing activities
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Right to withdraw previously given consent with effect for the future
If processing is based on your consent, you may withdraw it at any time. The lawfulness of the processing carried out prior to the withdrawal remains unaffected.
You may contact us at any time to exercise your rights:
Vogelfrei OG
Kirchboden 157
5602 Wagrain
Austria
E-mail: info@kiaora-wagrain.com
Right to lodge a complaint with the data protection authority
If you believe that the processing of your personal data violates the GDPR or other data protection regulations, you have the right to lodge a complaint with the competent data protection supervisory authority.
In Austria, this is:
Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40–42 1030 Vienna
Austria
E-mail: dsb@dsb.gv.at
Decision-making
We do not engage in automated decision-making, including profiling, within the meaning of Art. 22 GDPR.
Changes to this Privacy Policy
We reserve the right to amend this privacy policy in the event of changes to legal requirements, our website, or the technical services we employ. The current version published on our website applies in each case.
Contact
If you have any questions regarding data protection or the processing of your personal data, please feel free to contact us at any time:
Vogelfrei OG Kia Ora Hotel & Restaurant
Kirchboden 157
5602 Wagrain
Austria
Phone: +43 (0) 664 919 78 70
E-mail: info@kiaora-wagrain.com
As of September 12, 2026